Cause: Incorrect language syntax

=> Solution: Use correct language syntax

=> Solution: See FAQ "What voice commands are available for Amazon Alexa®?"
 

The complete operating instructions for the Centero Home NXT can be found here.

Cause: Priority is not active

=> Solution: Activate priority for times
 

Cause: Automatic mode is inactive

=> Solution: Activate automatic mode
 

Procedure: Activate automatic

AUTO: OFF
If the automatic control is switched off, time-controlled and sensor-controlled commands are not sent to the radio receiver.

AUTO: ON
If the automatic system is switched on, time-controlled and sensor-controlled commands are sent to the radio receiver.

"Which sensors are switched via the automatic system?

Light sensors are activated or deactivated by this.
The rain and wind sensors are not switched.

"Is the time switching influenced by the automatic system?
​​​​​​​
Yes, the timer is deactivated.

The complete operating instructions for the Centero Home NXT can be found here.

Cause: An unknown error has occurred.

=> Solution: Send configuration, gateway data and error log.

With the support request you have the possibility to send us important data for troubleshooting. No password will be transmitted.

Procedure: Support request

1. Open [≡ menu]
2. Select [Settings]

3. Select [Support request]

4. Select [Next] to exit the information screen

5. Write a short description of the error in the "MESSAGE" field

6. In the field "TICKET NO" enter the following:
For EU: CHNXTDE
For switzerland: CHNXTCH

7. Now select which data you want to send. It is usually helpful if you transmit everything.
(No passwords will be transmitted)

8. Select [SEND AS MAIL]. Your mail programme opens. Now tap on "Send".

9. If the ticket number for Switzerland is selected, the user will receive a reply e-mail stating that we will get back to you within a short period of time.

The complete operating instructions for the Centero Home NXT can be found here.

Cause: Gateway password forgotten

=> Solution: Re-create gateway password 


Ablauf: Re-create gateway password

Reset the box via the reset button until the orange LED lights up => Reconnect the Box to the home WLAN => Reactivate cloud access => Re-assign password

Cause: Forgotten account password

=> Solution: Re-create account password


Ablauf: Re-create account password

Falls der Account der Centero Home App abgemeldet wurde, muss dieser zur Benutzung der Centero Home über die App wieder eingeloggt werden.
Manchmal kommt es vor, dass das Passwort zum Einloggen vergessen wurde.

1. [Passwort vergessen?] anwählen.

2. Registrierte E-Mailadresse eingeben.
3. [Link anfordern] anwählen.
4. E-Mail-Account Posteingang prüfen.
5. Link in empfangener E-Mail bestätigen (siehe Bsp. unten).

Info:
Falls keine E-Mail angekommen ist, den SPAM-Ordner oder korrekte Schreibweise der E-Mail-Adresse prüfen.

The complete operating instructions for the Centero Home NXT can be found here.