elero GmbH Antriebstechnik

Linsenhofer Str. 65
72660 Beuren
Germany


Phone: +49 7025 13-01
Fax: +49 7025 13-212
E-Mail: info@elero.de

Customer satisfaction

Welcome to the elero online survey!

Thank you for taking the time to provide feedback on our products and services
Please check the box which in your opinion is most appropriate.

+2 = very good     +1 = satisfactory     0 = partially/more or less      -1 = unsatisfactory     -2 = very unsatisfactory     nc = no comment

We would like to point out that your participation in this survey is voluntary. All the answers will be treated in the strictest confidence and you can veto the use of your data for survey purposes at any time. The results will not be assessed in conjunction with your name, but will in all cases be presented anonymously in the form of statistics. (Fields marked with * are compulsory, comments are optional)

Survey LIN EN

Survey LIN EN
Service / Cooperation*

Availability, friendliness, compliance with commitments

Bid proposal management*

Period of time between request and bid,
content / comprehensibility of the bid

Order processing*

Correct and reliable processing with
regard to manner, volume and performance

Schedule compliance / Delivery*

Compliance with agreed deadlines,
delivery in perfect condition

Quality of products*

Function, properties, documentation

Complaints management*

Cause analysis, processing time

Flexibility / Customer wishes*

Responsiveness to individual customer requirements,
special solutions, amendments

Consultion / Support from office staff*

Support with problems, development of proposed
solutions, specialist competence of employees

Support from sales staff*

Competence, availability, compliance with commitments

Website*

Clarity, scope of information, customer benefits

Would you recommend us?*
May we contact you if we have any further questions?*